FAQs (Frequently Asked Questions)

What you need to know

Buy Canadian insulin at puremedsonline pharmacy. All our insulin products are from Canada.

First, signal the condition to us through our live chat or by mail. You could simply get to us using our contact us form. From there, our customer service will guide you through the next step to follow.

Yes! we ship to over 42 different countries round the world.. Our contracted pharmacies also ship to Australia, Brazil, Switzerland, Canada, Chile, China, Costa Rica, Spain, France, United Kingdom, Hong Kong SAR China, Israel, Italy, Japan, Mexico, New Zealand, Philippines, Romania, Singapore, and El Salvador. Please note: In the event that your package(s) is seized by customs and/or regulatory authorities in your country, our contracted pharmacies will offer to re-send the package(s). If you are located in a country not listed above, please contact our customer service department to process your order.

When we process a refill order, please understand that your order cannot be cancelled once it has been submitted. You may cancel the first fill of a prescription by contacting us immediately and within 24 hours of us receiving your prescription.

Orders are normally shipped from our contracted pharmacies within a week of receiving your prescription(s), placing an order and receiving payment. Our medications are usually shipped within 3 business days. Once shipped, your medication(s) will take approximately 1 to 3 days to arrive at your residence. US postal addresses must be USPS deliverable.

On rare occasions some shipments may take more than 3 to 5 days to arrive at your residence. This may be due to possible disruptions with international postal services or customs.

If you are ordering a prescription drug, yes. Every one of our contracted pharmacies requires a valid prescription written by a medical practitioner licensed to practice in your area of residence. All prescriptions must be written in English.

Hence, Yes! However, we have professional trained doctors who sign prescriptions upon shipping. But they may require confirmation or you been eligible for the medication ordered.

Get in touch

For further assistance or any other question, fill the form bellow.